Belgravia Foundation celebrates Quiet Hour at Franklin Pool and Leisure Centre
Franklin Pool and Leisure Centre in New Zealand recently held its first quiet hour to provide the local community with a low-sensory experience to encourage members of the public to utilise the venue.
Hilarie Legg, Venue Manager at Franklin Pool and Leisure Centre said, “It was a great opportunity to provide a low sensory environment for our community members who find it challenging to come into the venue which can often be an overstimulating sensory environment.”
To ensure they created an enjoyable, welcoming environment for members and guests, the team made the following changes to the venue:
Facility lighting was reduced
Music in all areas was turned down or off
Drop-off zones were created for easy access if coming in a group
Our no tooting signs were up at the car park entrance
Reserved parking and extra mobility parks were created
Extra pool wheelchairs were made available
Pool hoist was set up and ready to go with a lifeguard ready to help
Staff ensured noise from other community members was kept to an appropriate level
Additional team members were available to support everyone who came through the doors
“Our low sensory hour brought awareness to our customers and staff. It was great how one hour of our time and attention had such a positive impact on our community. Our staff engaged in conversation with patrons more, there were four members with neurotypical conditions, and one felt comfortable sharing what his triggers were because of the safe and welcoming experience we provided.”
“We felt proud to raise awareness in our community and be leaders in this space toward positive change and a more inclusive society,” Hilarie said.
The team at Franklin are aiming for Quiet Hour to be introduced on a regular basis so more people can feel welcomed, supported and included in safe community facility.
